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NEED IMMEDIATE ASSISTANCE?
Transparent Emergency Service Rates
Transparent Emergency Service Rates
We do not believe in hidden fees or fine print during a crisis.
Because our team sacrifices their nights, weekends, and holidays to protect your business, we operate under a premium emergency tier.
Tier 1: Normal Business Hours
Tier 1: Normal Business Hours
On-Site Emergency Dispatch
On-Site Emergency Dispatch
Best for critical physical network, server, or hardware failures requiring immediate boots on the ground.
Upfront Dispatch & Diagnostic Fee: $150 (Non-refundable travel and initial assessment fee).
Emergency Billable Labor: $125 per hour (Strict 2-hour minimum applies).
Emergency Remote Support
Emergency Remote Support
Best for software lockouts, cloud service crashes, or router configurations that can be handled via screen-share.
Upfront Remote Connection & Diagnostic Fee: $60 (No travel required, non-refundable).
Emergency Billable Labor: $125 per hour (Strict 1-hour minimum applies).
Tier 2: After-Hours, Weekends and Holidays
Tier 2: After-Hours, Weekends and Holidays
On-Site Emergency Dispatch
On-Site Emergency Dispatch
Upfront Dispatch & Diagnostic Fee: $199 (Non-refundable travel and initial assessment fee).
Emergency Billable Labor: $175 per hour (Strict 2-hour minimum applies).
Emergency Remote Support
Emergency Remote Support
Upfront Remote Connection & Diagnostic Fee: $90 (No travel required, non-refundable).
Emergency Billable Labor: $175 per hour (Strict 1-hour minimum applies).
Our Safe-Run Dispatch Protocol
Our Safe-Run Dispatch Protocol
To guarantee maximum speed and availability for true local emergencies, we enforce three strict operational rules:
Upfront Authorization Required: Our mobile trucks do not roll until the upfront dispatch fee and hourly minimum clear our secure PayPal system.
No Invoicing/Checks: We do not offer "bill me on Monday" terms for emergency dispatches. We accept all major credit cards, debit cards, and Apple Pay securely via PayPal link or SMS.
Commercial Focus: We prioritize local small businesses, retail storefronts, and medical facilities where technical downtime results in direct financial loss.
System Down Right Now?
System Down Right Now?
Speak to a native English-speaking technician in Houston immediately.
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